Question?

Special Requests and Accessibility

Is it possible to have separate beds in the rooms?

Some of our rooms can be configured with twin beds.

Do you provide cribs?

Cots are available for children ages 0 to 3, starting with the Superior category. For children over the age of 3, you must book an additional room.

Does the hotel have rooms equipped for guests with limited mobility?

Yes, the hotel has three rooms in the Superior category that are equipped for guests with limited mobility.

Is it necessary to reserve a room in advance for guests with limited mobility?

Yes, we recommend that you specify this when booking your Superior room or contact the front desk to check availability. 

Are there gluten-free options for breakfast?

Gluten-free breakfast is available only upon request.

Does the hotel have an elevator?

Yes, there are 2 elevators. Each can accommodate up to 8 people.

Does the hotel have a parking lot?

We do not have a private parking lot, but there is a parking lot near the hotel (the Meyerbeer Opéra parking lot, located just a 3-minute walk from the hotel. Parking lot address: Q-Park Meyerbeer Opéra – 4 rue de la Chaussée d’Antin, 75009 Paris). For more information, please contact the front desk directly.


Reservations and Payments

Can I get a refund if I cancel a reservation?

Based on the cancellation policy in effect at the time of booking, please contact us by email at the following address: contact@chouchouhotel.com.

Can I change my reservation?

Your reservation can be changed at any time. However, if you booked an NR fare, the reservation is non-cancellable, non-refundable, and non-changeable.

How can I cancel a reservation made through a booking platform (Booking, Expedia, etc.)?

Please contact the platform you used to make your reservation directly.

Can I choose the view from my room when I make a reservation?

We cannot guarantee specific view or floor preferences (view of the street, the inner courtyard, or the glass wall), but we always do our best to accommodate them based on availability.

What payment methods do you accept?

We accept credit cards (Amex, Visa, Mastercard), cash (please have the exact amount ready), and bank transfers (with at least 2 weeks' notice prior to your arrival date).

Check-in/Check-out

What credit cards do you accept?

We accept major credit cards such as Visa, Mastercard, Maestro, and American Express.

What happens if I arrive late at night?

The front desk is open 24 hours a day. Please notify us by email at contact@chouchouhotel.com or by phone at +33 (0)1 87 44 54 79 if you plan to arrive late in the evening (after 10:00 p.m.).

Is it possible to check out after 12:00 p.m.?

Yes, you can keep your room for a longer period upon request, for an additional fee and subject to availability. For more information, please contact the front desk the day before or on the morning of your departure.

Does the hotel have a luggage storage area?

Yes, we provide our guests with free luggage storage, available 24 hours a day throughout their stay.

Is it possible to check in early, before the scheduled check-in time of 3:00 p.m.?

The hotel offers the option of early check-in before 3:00 p.m., subject to availability and for an additional fee of €80.

Does the hotel offer a transportation or shuttle service?

No, but we can arrange your transfers via shuttle or private service to the airports (CDG and Orly) and Paris train stations upon request at the front desk. In addition, we offer a personalized taxi service departing from the hotel, tailored to your needs.



Rooms and AMENITIES

What is the maximum number of people per room?

High-speed Wi-Fi Internet access is available free of charge throughout the hotel.

Is Wi-Fi available?

High-speed Wi-Fi Internet access is available free of charge throughout the hotel.

What time is breakfast served?

Breakfast is served from 7:00 a.m. to 10:00 a.m. on weekdays. It includes pastries, bread, cheese, cold cuts, yogurt, and fresh fruit. On weekends, breakfast is served until 11:00 a.m.

Is it possible to have breakfast served in my room?

Yes, you can request breakfast in your room from 7:00 a.m. to 10:00 a.m. by asking at the front desk or the restaurant.

Does the hotel offer laundry service?

Yes, we offer a laundry service for a fee to our guests. Clothing dropped off in the morning can be picked up that same evening. For more information, please contact the front desk.

Does the hotel have a luggage storage area?

Yes, we provide our guests with free luggage storage, which is available 24 hours a day throughout their stay.

Does the hotel have an elevator?

Yes, there are 2 elevators. Each can accommodate up to 8 people.

Does the hotel have air conditioning?

Yes, we offer air conditioning in all of the property's rooms.

Can I request champagne or flowers to be delivered to my room?

Upon request and for an additional fee, by contacting the front desk or our reservations office at contact@chouchouhotel.com, we can have a bottle of Champagne and glasses delivered to your room and/or arrange for a bouquet or flower petals to be provided for you.

Can I choose the temperature in my room?

Since our hotel meets the sustainability criteria of the European Ecolabel, you can adjust the temperature in your room between 19 and 23 degrees. 

Are complimentary amenities available in the room?

To reduce waste, our complimentary amenities (shaving kits, sewing kits, earplugs, shower caps, makeup remover pads, cotton swabs, slippers, and bathrobes) are available upon request at the front desk. 

Are complimentary toiletries provided in the rooms?

For your convenience, we provide essential products in refillable dispensers. To comply with hygiene standards, our recycled aluminum bottles contain inner containers made of recycled plastic. These products are checked daily by our housekeeping team. Shower gel, shampoo, conditioner, hand soap, and body lotion from the Codage brand will be available to you throughout your stay. 

Are drinks included in the reservation?

You can enjoy tea, coffee, and microfiltered water free of charge throughout your stay. You’ll find a glass bottle of water in every room. Still thirsty? Stop by the bar: our staff will be happy to refill it for you—always free of charge. Please note that our rooms are equipped with a refrigerator, not a minibar. Instead of charging you €20 for a drink, we’d rather prepare it for you at the bar—and, as a bonus, give you the chance to make new friends! Running low on social energy? We’d be happy to bring your drinks to your room.

RESTAURANT

Can you come eat here at any time?

The restaurant is open on weekdays from 12:00 p.m. to 2:00 p.m. (and from 12:30 p.m. to 2:30 p.m. on weekends). Our restaurant reopens at 6:00 p.m. Monday through Saturday.

How does it work?

No formalities here: feel free to sit down for lunch at the restaurant—our staff will serve you at your table. On Mondays, we offer a €15-per-person “snack-style” special (contact the restaurant for more information).
In the evening, we offer our “all-you-can-eat” buffets: regional cheeses, cured meats, and delicious seafood... Dinner costs €26, and you’re free to enjoy whatever you want, however you want. We’ll pamper you with a personalized experience—no limits! 

Can I make a reservation?

Please feel free to call the hotel restaurant at +33 01 87 44 54 79, and we'll do our best to accommodate your request.

What are your rates?

It's not for every budget! Otherwise, you can click the "
" button ‍ "Book"

Are there different rates for children?

Breakfast costs €24 for both adults and children.

Do you have a right to a bottle cap?

Yes, the cost is 25€.

Can I have a meal at the hotel?

- The continental breakfast buffet can be enjoyed in your room (available via room service). You also have the option of enjoying it in our dining room under the glass roof or via room service.

- For lunch, you can dine in our restaurant from 12:00 PM to 2:00 PM on weekdays (and from 12:30 PM to 2:30 PM on weekends). In the evening, we look forward to welcoming you at the bar in our restaurant from 6:00 PM to 11:00 PM.

- Room service, prepared by an external kitchen, is available directly via the QR code in your room (if you have any questions, please don’t hesitate to ask at the front desk).

BAGNI

What is a bathroom?

Our bathrooms are organized around three distinct themes and feature a whirlpool tub, a relaxation area, and a sensory shower. These are private spaces entirely dedicated to relaxation.

Is it possible to privatize a bathroom?

The bathrooms are entirely private. They can be reserved during your stay for 1 hour and 30 minutes, between 11:00 a.m. and 10:00 p.m., every day of the week.

Can I eat inside a bathroom?

No, eating food inside the restrooms is strictly prohibited.

Can you order a drink in a restroom?

Yes, the restroom rental includes a beverage menu. You are allowed to bring your own beverages, but a €25 corkage fee will be charged upon arrival.

Terms and Costs

What credit cards do you accept?

We accept major credit cards such as Visa, Mastercard, Maestro, and American Express.

What is your cancellation policy?

When making a reservation, please read the general terms and conditions carefully. The cancellation policy varies depending on the rate you choose. For more information, please visit our website to find the best rates and terms.

What is the hotel's policy regarding children?

We are happy to welcome children. To that end, we offer connecting and adjacent rooms—ideal for families of up to 4 people and one child aged 3 or younger—which can be booked upon request by contacting our reservations department via email at contact@chouchouhotel.com or by phone at 01.87.44.54.79.
A crib is provided free of charge and is available in our Superior and Deluxe rooms, as well as in our suites.
The tourist tax is waived for guests under 18 years of age.
Breakfast costs €24 for both children and adults.
A high chair is available upon request.

Do you allow pets?

No, pets are not allowed.

What is the room policy?

The rooms are non-smoking; if this rule is violated or damage occurs, a penalty of €200 will be charged.

Location and Surroundings

What attractions are nearby?

The Chouchou Hotel is located in the heart of the Opéra and Grands Boulevards district. Here are the main attractions just a few minutes’ walk away:

- The Opéra Garnier (3 min): an architectural masterpiece not to be missed.
- The Department Stores (2 min): Galeries Lafayette and Printemps Haussmann for an iconic shopping experience.
- The Musée Grévin (10 min): for a fun visit.
- The Palais Royal and the Louvre (15–20 min): reachable via a pleasant stroll through the covered passageways or along the Avenue de l’Opéra.
- Place Vendôme (7 min): the mecca of fine jewelry.

Where is the hotel located, and what's the best way to get there?

The hotel is located at 11 rue du Helder, 75009 Paris.The best way to reach us:
The metro! The Chaussée d’Antin – La Fayette station is the closest (just a 2-minute walk).
‍By car: If you’re arriving by car, there are public parking lots nearby (such as Parking Indigo Haussmann), as the hotel does not have private parking.

How far away are the airport and/or the train station?

Train stations: Gare Saint-Lazare: The closest station, about a 10- to 13-minute walk.
‍Gare du Nord / Gare de l’Est: About 15 minutes by public transportation or 10 minutes by taxi or private car service.
‍Gare de Lyon: Direct connection in 15 minutes via Line 14 (Madeleine or Pyramides stations).
Airports: Paris-Orly (ORY): About 20 km (allow 45–60 minutes by taxi or via the Orlybus/RER).
‍Paris-Charles de Gaulle (CDG): About 25 km (the RoissyBus stops at Opéra, a 5-minute walk from the hotel! It’s the easiest option).

What public transportation options are available?

You are in one of the capital’s best-connected neighborhoods:
‍Metro: * Lines 7 and 9 (Chaussée d’Antin - La Fayette Station). Lines 3, 7, and 8 (Opéra Station).
‍RER: Line A (Auber Station), ideal for direct access to Châtelet, Gare de Lyon, or Disneyland Paris.
‍Bus: Numerous lines (20, 21, 27, 32, 45, 66, 68, 95) pass through Opéra or along the Grands Boulevards.
‍Bicycle: Several Vélib’ stations are located on this street and on adjacent streets.

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THE CHOUCHOU HOTEL
IS OPEN 24 HOURS A DAY, 7 DAYS A WEEK

Monday
Hotel
24/7
‍Restaurant
Closed
Tuesday
Hotel
24 hours a day
Restaurant
6:00 PM - 10:00 PM
Wednesday
Hotel
24 hours a day
Restaurant
6:00 PM - 10:00 PM
Thursday
Hotel
24 hours a day
Restaurant
6:00 PM - 10:00 PM
Friday
Hotel
24 hours a day
Restaurant
6:00 PM - 10:00 PM
Saturday
‍Hotel
24 hours a day
Restaurant
6:00 PM - 10:00 PM
Sunday
Hotel
24/7
Restaurant
Closed
11 Rue du Helder
, 75009 Paris, France
01 87 44 54 79
Nearest Vélib' station: 9024 (Taitbout - La Fayette) 27 Rue Taitbout
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