any question?


Can I get my money back if I cancel my booking?

Within regards of your booking’s cancellation conditions policy, please email us at the following

Can I change my booking?

You can change your booking at any time. And if you booked, at a non-refundable rate, we will offer you a deferment.

How do I cancel a booking made via a booking platform (Booking, Expedia, etc.)?

We invite you to contact directly the platform you used to make your booking.

Can I have a meal at the hotel?

- You can have a continental breakfast served on a tray in your room. You can also choose to have breakfast in our winter garden Bar Guinguette.
- We apply strict hygiene measures to ensure the safety of our guests and employees. Once the health situation returns to normal, we will begin offering a buffet breakfast again.
- Our Food Market La Mer à Boire and La Grande Bouffe sell food to eat in or take out away during their opening hours.

In Paris, lockdown restrictions began to ease on 11 May 2020: what is the current situation?

- Bars and restaurants have been allowed to open their terraces and indoor dining rooms, and some establishments offer their dishes for takeaway.
- The reopening of the Museums and Monuments has been staggered since 9 June. Some small museums are already open.
- Cinemas will be open. The public gardens are now open (Jardin du Luxembourg, Jardin des Tuileries....).
- Public transport operates with health restrictions and safety rules.
- Wearing a mask is compulsory. Paris train stations are open. - Roissy Charles de Gaulle, Orly and Beauvais airports are open.

Arrival and departure

When do you manage check-in and check-out?

Check-in is from 3pm and check-out until 12am.

What happens if I arrive late at night?

The reception is open 24 hours a day. Please inform us by email at or by phone at +33 (0)1 87 44 54 79 in case of late arrival (after 10pm).

Can you check out after 12 o'clock?

Yes, it is possible to keep your room longer on request, with extra charge and subject to availability. For any information on this subject, please contact the reception the day before or the departure morning.


What additional hygiene and cleaning measures have you put in place?

We have adopted the following procedures:
- Deep cleaning of all rooms, bathrooms and common areas before the hotel reopened.
- Common areas including door handles, light switches, lift control panels and room keys are cleaned several times a day.
- We use a special Ozone water procedures that reacts and is highly effective against Coronavirus.

What preventive measures do your staff take?

- We provide our staff with face masks, gloves and hand sanitiser.
- Our employees have been specially trained in preventive measures.

What preventive measures do your staff take?  

Breakfast is served either in your room or in our winter garden Bar Guinguette, rather than as a buffet, to avoid contact between guests.

Do you provide guests with face masks and hand sanitiser?

We provide face masks and hand sanitiser on request. As you come into the hotel you will be asked to disinfect your hands using the hand gel provided.


What credit cards do you accept?

We accept the most common credit cards such as Visa, Mastercard, Maestro and American Express.

What is your cancellation policy?

When making your reservation, please read the general terms and conditions carefully. The cancellation policy varies according to the rate booked.For information, you will find the best rates with the best conditions on our website.

What is the hotel's policy for children?

The hotel is very happy to welcome children. For this purpose, we have connecting rooms as well as adjoining rooms - ideal for families up to 4 people and a baby up to 3 years old - on request from our reservation department by email at or by phone at
The addition of a cot is available at no extra charge in the superior, deluxe and our suite room categories.
The tourist tax is free for children up to 18 years old.
Breakfast up to 12 years old is charged 10€. A high chair for babies is available on request.

Do you accept pets?

We love animals, but unfortunately only dogs under 10kg are accepted at the hotel.
Dogs over 10kg are accepted on request and with an extra charge of 25€.


Is Wifi available?

High-speed Wi-Fi internet access is available throughout the hotel free of charge.

What time is breakfast served?

The buffet breakfast is served from 7 to 10 am and until 10.30 am on weekends. It is composed of pastries and breads, cheeses and cold meats, cottage cheese and fresh fruit.

Is it possible to have gluten-free products for breakfast?

Gluten-free breakfast is available by reservation only.

Is it possible to have breakfast served in the room?

Yes, it is possible to offer you breakfast in your room from 7:00 am to 10:00 am and on request at the reception or at the restaurant.

Does the hotel have a dry cleaner?

Yes, we offer a dry-cleaning service to our customers for an extra charge. Linen left in the morning can be picked up the same evening. More information at the reception.

Does the hotel have a luggage room?

Yes, we provide our customers with a free luggage room, available 24 hours a day.

Does the hotel have an elevator?

Yes, 2 elevators are available. These can accommodate a maximum of 8 people.

Does the hotel have air conditioning?

Yes, we offer air conditioning in each of the rooms of the establishment.

Is it possible to have champagne or flowers in the room?

On request with extra charge at the reception or at our reservation service at we can put at your disposal in room bottle and glasses of Champagne and/or reserve you bouquet or flower petals.

Does the hotel offer a transportation or shuttle service?

No, but we can organize your transfers by shuttle or private service to Paris airports and train stations. On request at the reception desk.

Does the hotel have parking?

We don't have parking but there is a parking lot near our hotel. For more information, please go directly to the reception.


Can we come and eat at any time?

Weekends are whenever you want and during the week we rest from 3pm to have a good time when you come back at 6pm for drinks.

How's it going?

Here, no fuss, just drop by the counter, order, leave with the whole thing and settle wherever you want.

Can we make a reservation?

No, but we will always do our best to find you a nice corner in our room that can accommodate 120 people. You can also privatize a backstage room.

What are your prices?

There's something for everyone! Otherwise you can click on the nice button.


What is a pelvis?

Our pools are based around 3 individual atmospheres, they include a jacuzzi, a sleeping area and a sensory shower. They are private spaces entirely dedicated to relaxation.

Can a pool be privatized?

The pools are completely private. They can be rented for a duration of 1h30, between 11am and 10pm, every day of the week.

Can I eat in a pond?

No, food is strictly forbidden in the pools.

Is it possible to order drinks from a pool?

Yes, the rental of the pools comes with a drinks card. It is forbidden to bring drinks from outside the hotel.

Can't find the answer to your questions?

Contact us

Send us your request and we will answer you as soon as possible.

Contact us



9:00 - 15:00
18:30 - 1:00
9:00 am - 3:00 pm
6:30 pm - 1:00 am
9:00 - 15:00
18:30 - 1:00
9:00 - 15:00
18:30 - 1:00
9:00 - 15:00
18:30 - 1:00
9:00 - 15:00
18:30 - 1:00
9:00 am - 3:00 pm
6:30 pm - 1:00 am
11, rue du Helder
75009 Paris 9e Arrondissement - FR
01 45 67 89 01
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