Terms & Conditions

The purpose of these General Terms and Conditions of Sale is to define the terms and conditions under which the Chouchou Hôtel offers its services and concludes reservations with its customers. By making a reservation, the customer acknowledges having read and accepted all of the following provisions.

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1. Hotel identification

• Company name: HOTELIERE BELFAST HELDER
• Legal form: SAS
• Share capital: €11,067,509
• RCS : 811 350 081 R.C.S PARIS
• Intracommunity VAT number: FR45 562050021
• Registered office: 11, rue du Helder 75009 PARIS
• Telephone: 01 87 44 54 79
• Email : contact@chouchouhotel.com
• Website: https: //www.chouchouhotel.com/

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2. Description of services
The hotel offers Single / Classic / Superior / Deluxe / Junior Suite/ Junior Suite Deluxe / Suite rooms, equipped with bathroom, Japanese toilet, wifi, connected Tv. Additional services are also available: Breakfast, Baths, Room Service.
The hotel classification is 4 stars.

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3. Rates and taxes

• Prices are quoted in euros (€), inclusive of all taxes (VAT) and exclusive of tourist tax.
• Rates include only those services expressly mentioned at the time of booking.
• The tourist tax, collected on behalf of the municipality, is €8.45 per night and per adult.

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4. Booking and payment

• Reservations must be guaranteed by a valid credit card or a deposit.

• The balance of the stay is payable on site, unless otherwise agreed in advance.
• Payment methods accepted: Credit cards, Cash

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5. Cancellation and change conditions

• Conditions vary according to the rate chosen and are specified at the time of booking.
• Unless otherwise specified in the chosen cancellation policy, cancellations are free up to 1 day in advance.
• After this time, or in the event of a no-show, the first night will be charged.

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6. Arrival and departure

• Rooms are available from 3:00 pm on the day of arrival and must be vacated by 12:00 pm on the day of departure.
• In the event of late arrival, the customer must inform the hotel.

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7. Rules of procedure

• The establishment is entirely non-smoking.
• Pets are not allowed.
• The customer undertakes to respect the premises and not to disturb the peace and quiet of other customers.

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8. Theft, damage and missing items

• The customer is responsible for any damage, disappearance or theft of objects belonging to the establishment (e.g. hairdryer, door tie, glass bottle, pillow, vase, umbrella, etc.) observed during or after his/her stay.
• The hotel will :
   
  • After informing the customer, deduct the corresponding amount from the credit card provided at the time of booking, in accordance with the authorization given at the time of acceptance of these terms and conditions.
   
  • Demand full reimbursement for missing or damaged items, based on their replacement value.

9. Force majeure
The hotel may not be held liable in the event of non-performance of its obligations resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code.

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10. Personal data
The information collected is processed for the purpose of managing reservations and stays. In accordance with the General Data Protection Regulation (RGPD), you have the right to access, rectify, delete, limit, oppose and port your personal data. To exercise your rights, contact: contact@chouchouhotel.com

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11. Mediation
In the event of an unresolved dispute following a complaint to the hotel, the customer may contact the consumer ombudsman free of charge:
AME Conso, 11 Place Dauphine, 75001 Paris
Website: www.mediationconso-ame.com

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12. Applicable law and competent court
These terms and conditions are governed by French law. In the event of a dispute, the courts of the jurisdiction in which the hotel is located shall have exclusive jurisdiction.

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